Return & Refund Policy

Our Commitment

At HomieCrave, we prepare and pack our snacks fresh after every order. If something isn’t right, we’ll fix it.

Return & Refund Eligibility

• The product was damaged during transit
• The product was stale or spoiled upon delivery
• You received an incorrect product
• The item delivered does not match your order

Reporting Timeline

How to Request a Return or Refund

1. Contact Us: Email thehomecrave@gmail.com or WhatsApp +91 6200 896311
2. Share Order Details: Order ID, product name, and issue
3. Attach Proof: Clear photos or videos
4. Review: Response within 24–48 business hours

Refund Process

• Refunds processed within 5–7 business days
• Credited to the original prepaid payment method
• Shipping charges are non-refundable unless the issue is from our side

Non-Returnable Items

• Opened or consumed products
• Issues reported after 24 hours
• Damage due to improper storage after delivery
• Free or promotional items

Replacements

We prefer replacements over refunds. If a replacement isn’t possible, a refund will be issued.